"Paula Ford represents the true meaning of customer service. Her natural warmth, kindness and overall professionalism are values that all companies could benefit from in a very positive way. I felt very appreciated and valued as a customer"
"Did a great job. Sent them picture of the part, they emailed the parts I needed same day, and I ordered it. Then received it the day they told me it would be here!"
"After contacting the original manufacturer and a very good sale's associate, I was referred here. I sent my photos in, and 10 minutes later, I had a recommendation. That is amazing. Great job!"
"You guys are AWESOME!! Thanks!!"
"Your company is very helpful, and customer service oriented. Shipping is fast and accurate!"
"I want to thank Paula & David in the logistics department (whom I sent the door handle pictures to) and the whole Blaine Window Team for helping me get this awesome door handle! Thanks again!"
"I wanted to extend sincerest thanks to the people at Blaine Window Hardware who have recently given me amazing service in regards to parts needed to replace broken Truth window casement operators in my 110" wide living room windows. Dave Hinze/parts replied to my email almost immediately and told me the parts were obsolete and what to mail in and order to repair/replace those window operators Paula Ford quickly emailed quote and processed payment Dave Hinze helped me again with part number of another very small part needed for the window operator Robin Collins quickly emailed quote and processed payment ESPECIALLY during these most difficult, stressful and busy times... I cannot say HOW WONDERFUL, helpful, efficient and professional these people were in getting my window operators operating! - Thank you."
Always pleasure to work with!
"This company is awesome. I had a patio door lock that was broken and I could not find it. In less than 10 minutes I emailed pictures of the lock along with measurements and they found the lock. Highly recommend this company!"
"I emailed a few pics of some obscure window part at 5:20 am, by 10:44 that same morning I had a part number I could order. You guys are amazing! Many thanks!"
"This company is very prompt in sending the information. They have a very simple process if you are looking for a part(s) to upload images of the items looking to replace. I got a response within few hours and I am really impressed. It is very difficult these days to find a good company like Blaine Window. Thank you and keep doing good work for your customers!!"
"Dave and Tina in the research department are true professionals. Dave will be turning to the Buckeye nation in the near future. Thanks Dave!"
"After looking at multiple websites for the part I needed, I found the Blaine site. It was the best at helping me confirm the part I needed because the drill down worked well and most importantly the pictures of the part confirmed what I needed. I got a prompt order response and the part arrived in a very timely manner. The part was well packaged, which was really good because the shipping company hadn't handled the package in a careful manner. The part fit perfectly. It took me longer to figure out how to get the trim piece off (without destroying it) than it did to complete the repair. Bottom Line: Blaine has a new dedicated customer!"